essentially, Cron.sh cats all the otrs/var/cron/* files into the otrs
crontab.
check to make sure the files are all .dist or without .dist, and no other
cruft exists in that folder as the files' contents will be added verbatim
to cron. (all files without .dist in linux, all files, period, (IIRC) in
windows).
On Sat, Dec 15, 2012 at 1:17 PM, Nick Lapp
Hello all!****
** **
I just updated from 3.1.10 to 3.1.12 and for some reason my generic agent jobs stopped running. I did a bit of research and I think I found the issue but am not sure how to resolve it. Below are the commands that I have run and their results:****
** **
[root@IMESD-OTRS bin]# crontab -l -u root****
no crontab for root****
[root@IMESD-OTRS bin]# crontab -l -u otrs****
no crontab for otrs****
[root@IMESD-OTRS bin]# ./Cron.sh restart otrs****
/opt/otrs/bin****
Cron.sh - start/stop OTRS cronjobs - <$Revision: 1.19 $>****
Copyright (C) 2001-2009 OTRS AG, http://otrs.org/****
/opt/otrs/bin****
Cron.sh - start/stop OTRS cronjobs - <$Revision: 1.19 $>****
Copyright (C) 2001-2009 OTRS AG, http://otrs.org/****
no crontab for otrs****
failed****
/opt/otrs/bin****
Cron.sh - start/stop OTRS cronjobs - <$Revision: 1.19 $>****
Copyright (C) 2001-2009 OTRS AG, http://otrs.org/****
"/opt/otrs/var/tmp/otrs-cron-tmp.1748":109: bad minute****
errors in crontab file, can't install.****
Failed****
** **
I also verified the following lines in the generic agent cron files:****
/opt/otrs/var/cron/generic_agent****
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null****
/opt/otrs/var/cron/generic_agent-database****
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null****
** **
Any help would be much appreciated!****
** **
Nick****
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