Re: [otrs] Which DTL and which CSS for which webpage?

Hi Mike, thanks a lot. This will be of great help. The "missing link" is now still: Which .dtl file is used for which page? There are "Name" parameters to the Block calls, but no .dtl files with the same names. Is there any documentation I could read about this? Cheers frank Michiel Beijen wrote:

Hi Frank,

It's maybe more a topic for the dev@ list...

finding the right CSS file is pretty easy: you can turn off the CSS loader in the sysconfig. This will make sure you get the regular CSS and not the minified version. After this you can use a tool such as Firebug to examine the CSS that is active for an object by simply clicking on it.

Knowing what data fields can be used is a bit more difficult, as it depends from mask to mask. Basically, you'll need to check what variables are passed to the Data => parameters in the BuildSelection and Block calls. Often, you'll find a hash called %Param is passed. This hash can contain a whole lot of data, depending on the objects that are called before, such as TicketGet, CustomerGet, etc.

What you can do is, in the Kernel/Modules/MyModule.pm; dump out %Param to STDERR just before the Block call is made, like this:

use Data::Dumper; warn Dumper (\%Param); $Self->{LayoutObject}->Block( ....

now you can check the Apache error log to see the contents of %Param when the page is requested. You can install Fred (available on our FTP server under DevelTools) which you can use to display STDERR conveniently in your web browser window.

-- Mike

On Fri, May 13, 2011 at 5:21 PM, Frank Thommen wrote:

...

Hi,

I'd like to change several small layout and output details in OTRS (e.g. more/different columns in the Dashboard, top-aligned rows and bold ticket titles in the QueueView etc.). Finding the right DTL and CSS files usually requires lots of timeconsuming searching with `find`/`grep`.

Is there an easier way to find out, which DTL and CSS files are used for which page and which datafields can be used within a specific DTL? I looked for this kind of information in the Admin Manual to no avail.

I'm currently using OTRS 3.x on Linux.

Cheers

frank

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