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I have google'd, and searched the mailing list archives for similar
problems - but I can't find anything, so here goes...
I've been trying to get OTRS to work for days, with FreeBSD 4.9-STABLE and
both apache 2.0.49 / modperl 1.99_14 and apache 1.3.31 / modperl 1.29.
Whatever I do I can get to the login screen of OTRS but as soon as I login
apache segfaults:
[Fri Jun 11 14:02:58 2004] [info] Server: Apache/2.0.49, Interface: mod_ssl/2.0.49, Library: OpenSSL/0.9.7d
[Fri Jun 11 14:02:58 2004] [info] mod_unique_id: using ip addr 62.3.218.18
[Fri Jun 11 14:02:59 2004] [notice] Digest: generating secret for digest authentication ...
[Fri Jun 11 14:02:59 2004] [notice] Digest: done
[Fri Jun 11 14:02:59 2004] [info] Init: Initializing OpenSSL library
[Fri Jun 11 14:02:59 2004] [info] Init: Seeding PRNG with 0 bytes of entropy
[Fri Jun 11 14:02:59 2004] [info] Init: Generating temporary RSA private keys (512/1024 bits)
[Fri Jun 11 14:02:59 2004] [info] Init: Generating temporary DH parameters (512/1024 bits)
[Fri Jun 11 14:02:59 2004] [info] Init: Initializing (virtual) servers for SSL
[Fri Jun 11 14:02:59 2004] [info] Server: Apache/2.0.49, Interface: mod_ssl/2.0.49, Library: OpenSSL/0.9.7d
[Fri Jun 11 14:02:59 2004] [notice] Apache/2.0.49 (FreeBSD) mod_perl/1.99_14 Perl/v5.8.4 mod_ssl/2.0.49 OpenSSL/0.9.7d configured -- resuming normal operations
[Fri Jun 11 14:02:59 2004] [info] Server built: Jun 11 2004 13:46:20
[Fri Jun 11 14:02:59 2004] [debug] prefork.c(955): AcceptMutex: flock (default: flock)
[Fri Jun 11 14:03:54 2004] [notice] child pid 79346 exit signal Segmentation fault (11)
[Fri Jun 11 14:04:00 2004] [notice] child pid 79347 exit signal Segmentation fault (11)
Jun 11 14:03:54 solaris OTRS-CGI-90[79346]: [Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in
(REMOTE_ADDR: 62.3.218.17).
Jun 11 14:03:54 solaris pid 79346 (httpd), uid 80: exited on signal 11
Jun 11 14:04:00 solaris OTRS-CGI-90[79347]: [Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in
(REMOTE_ADDR: 62.3.218.17).
Jun 11 14:04:00 solaris pid 79347 (httpd), uid 80: exited on signal 11
I've set apache's logging to debug but have found no further clue to what
the problem is.
In addition, while the apache-perl-startup script worked with apache
1.3.31, the startup script for apache2 does not work:
solaris# apachectl start
[Fri Jun 11 13:57:28 2004] [error] GATEWAY_INTERFACE not Perl! at /opt/otrs/scripts/apache2-perl-startup.pl line 5.\nCompilation failed in
require at (eval 4) line 1.\n
[Fri Jun 11 13:57:28 2004] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server
solaris.silverdream.org:80, exiting...
Although I realise this is not required for OTRS to run, I'm grasping at
straws trying to figure out what's going wrong beyond a blanket segfault.
Apache segfaulting each time points to a problem with OTRS but I still
can't find any log entries (I checked in /opt/otrs/var/log/...) to suggest
what is going wrong...
Any help would be really appreciated, specifically, are there any debug
options for otrs, I checked the docs but that section has yet to be
written :)
Thanks in advance,
- --
- -jamie