When in the ticket view and change the Queue for the ticket, it exits the ticket view back to the Dashboard.  Is there a way to easily prevent this from occurring?

 

Also I have been looking for a way to assign the queue in the during a reply of a ticket.  I have been able to find and activate this option in about 6-7 other places like the ticket/add note screen but I still cannot find a way to assign the queue when replying to the ticket.

Thank you!

 

Scott R. Morgan