Hello.
My organization is evaluating otrs 2.0.4 for our IT department, among
other things. We've got things working pretty well, but there seems to
be a problem where line breaks are being dropped in replies, so the case
notes become quite difficult to follow.
For example, what started out as /etc/passwd ends up being:
Dear Christian Rice,
Thank you for your request. Christian Rice
OTRS System wrote:> > >A new ticket has been created so we may track your request.> >You wrote:> > > > >> >>testing 3> >> > >>> >> >> >> >If you have additional information to supply, simply reply to this email.> >> >> >> > > >> [12:17:55pm]gangsta:/usr/people/xian/ 1> cat /etc/passwd> root:x:0:0:Gangsta Super-User:/root:/bin/bash> bin:x:1:1:bin:/bin:/sbin/nologin> daemon:x:2:2:daemon:/sbin:/sbin/nologin> adm:x:3:4:adm:/var/adm:/sbin/nologin> lp:x:4:7:lp:/var/spool/lpd:/sbin/nologin> sync:x:5:0:sync:/sbin:/bin/sync> shutdown:x:6:0:shutdown:/sbin:/sbin/shutdown> halt:x:7:0:halt:/sbin:/sbin/halt> mail:x:8:12:mail:/var/spool/mail:/sbin/nologin> #mail:x:8:12:mail:/var/spool/mail:/bin/tcsh> news:x:9:13:news:/etc/news:> uucp:x:10:14:uucp:/var/spool/uucp:/sbin/nologin> operator:x:11:0:operator:/root:/sbin/nologin> games:x:12:100:games:/usr/games:/sbin/nologin> gopher:x:13:30:gopher:/var/gopher:/sbin/nologin> ftp:x:14:50:FTP User:/var/ftp:/sbin/nologin> nobody:x:99:99:Nobody:/:/sbin/nologin> rpm:x:37:37::/var/lib/rpm:/bin/bash> vcsa:x:69:69:virtual console memory owner:/dev:/sbin/nologin> nscd:x:28:28:NSCD Daemon:/:/sbin/nologin> sshd:x:74:74:Privilege-separated SSH:/var/empty/sshd:/sbin/nologin> rpc:x:32:32:Portmapper RPC user:/:/sbin/nologin> rpcuser:x:29:29:RPC Service User:/var/lib/nfs:/sbin/nologin> nfsnobody:x:65534:65534:Anonymous NFS User:/var/lib/nfs:/sbin/nologin> mailnull:x:47:47::/var/spool/mqueue:/sbin/nologin> smmsp:x:51:51::/var/spool/mqueue:/sbin/nologin> pcap:x:77:77::/var/arpwatch:/sbin/nologin> apache:x:48:48:Apache:/var/www:/sbin/nologin> squid:x:23:23::/var/spool/squid:/sbin/nologin> xfs:x:43:43:X Font Server:/etc/X11/fs:/sbin/nologin> named:x:25:25:Named:/var/named:/sbin/nologin> ntp:x:38:38::/etc/ntp:/sbin/nologin> gdm:x:42:42::/var/gdm:/sbin/nologin> desktop:x:80:80:desktop:/var/lib/menu/kde:/sbin/nologin> mailman:x:9998:301:MailMan Mailing List:/usr/local/mailman:/bin/tcsh> ntop:x:100:11:ntop server user:/usr/share/ntop:/bin/false> canna:x:39:39:Canna Service User:/var/lib/canna:/sbin/nologin> wnn:x:49:49:Wnn System Account:/home/wnn:/sbin/nologin> [12:17:58pm]gangsta:/usr/people/xian/ 2>> >
this looks kinda hard to digest... Your Ticket-Team - Admin OTRS Anyone have ideas?