ops... sorry... not read or not well interpeted. no idea... bug ?



On Fri, Jan 8, 2010 at 11:28 AM, Arpit2 G <arpit2.g@tcs.com> wrote:
Hello Marco,
I enabled that view now i can see "Escalation view" in agent interface but
My question was regarding Customer-Interface i.e.
http://X.X.X.X/otrs/customer.pl?Action=CustomerTicketOverView&Type=MyTickets

As soon as ticket got escalated the ticket is no more in "My Ticket" List.

Regards
Arpit Gupta




 From:       Marco Vannini <marco.vannini@gmail.com>

 To:         "User questions and discussions about OTRS." <otrs@otrs.org>

 Date:       01/08/2010 03:39 PM

 Subject:    Re: [otrs] Problem in Ticket Escalation via Generic Agent

 Sent by:    otrs-bounces@otrs.org






Hi,

enabling this button ?

Frontend::Module###AgentTicketEscalationView:
Frontend module registration for the AgentTicketEscalationView object in
the agent interface.


MV


On Fri, Jan 8, 2010 at 11:02 AM, Arpit2 G <arpit2.g@tcs.com> wrote:

 Hello Everyone,
 I am trying to use generic agent via web-interface for escalating ticket
 from 1st level queue to 2nd level. Tickets are getting escalated but I am
 facing one issue here.
 After the ticket has been escalated, that ticket is no more visible in
 "My
 Tickets" section of Customer web-interface. Can anybody please guide me
 what is the mistake here.
 Thanks in advance
 Regards
 Arpit Gupta

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