All,
I am new to OTRS, and am in the process of setting up a new
OTRS installation, for testing and then deployment.
We are transferring from another ticketing system and need
to copy a large amount of customer data from the old system. I know that MySQL
has the LOAD DATA INFILE facility, and using a CSV file, this works very well
except for setting up initial passwords for the users on the new system.
If I leave the password blank I have been unable to logon as
the new users.
Is there a way of setting the default passwords in a CSV
import file?
Thanks and regards
Jeff Dunn
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