When I ran into this message, I think I traced it back to my mappings in the Config.pm file not being mapped to the correct fields in LDAP. I verified each mapping and corrected my errors and all was well. GEH -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Jackson Chan Sent: Thursday, May 17, 2007 3:37 PM To: otrs@otrs.org Subject: [otrs] Panic! No UserData!!! Hello All, I am new to OTRS and trying to use my own customer table from another database. I have followed the doc and implemented 9.2 and 9.3. I have also changed some code in CustomerAuth/DB.pm under Sub Auth ( ) to use a different encryption alogorithm so that the user password hashed is the same as my another database. When I tried to login as customer. I can see the "authentification ok " message in the System Log in the Admin menu so auth seems to be OK. However, I got an error "Panic! No UserData!!!" and am now need some help on how to troubleshoot this.. Does anyone has any idea?? Appreciate much... Regards, Jackson -------------------------------------------------------------------------- ---------------------------------------------------------------------------- ---------- Below is what i added to Config.pm: # CustomerUser # (customer user database backend and settings) $Self->{CustomerUser} = { Name => 'Datenbank Quelle', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings # DSN => 'DBI:odbc:yourdsn', DSN => 'DBI:mysql:database=my_ext_db;host=localhost', User => 'some_user', Password => 'some_password', Table => 'customers', }, # customer uniq id CustomerKey => 'customers_id', # customer # CustomerID => 'customers_id', #CustomerValid => 'valid_id', CustomerUserListFields => ['customers_firstname', 'customers_lastname', 'customers_email_address'], CustomerUserSearchFields => ['customers_email_address', 'customers_lastname', 'customers_id'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['customers_email_address'], # CustomerUserNameFields => ['salutation','customers_firstname','customers_lastname'], CustomerUserNameFields => ['customers_firstname','customers_lastname'], CustomerUserEmailUniqCheck => 1, # # show now own tickets in customer panel, CompanyTickets # CustomerUserExcludePrimaryCustomerID => 0, # # generate auto logins # AutoLoginCreation => 0, # AutoLoginCreationPrefix => 'auto', # # admin can change customer preferences # AdminSetPreferences => 1, # # just a read only source # ReadOnly => 1, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly # [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'customers_firstname', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'customers_lastname', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'customers_email_address', 1, 1, 'var', '', 0 ], [ 'UserPassword', 'Password', 'customers_password', 0, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'customers_email_address', 0, 1, 'var', '', 0 ], # [ 'UserEmail', 'Email', 'customers_email_address', 1, 1, # 'var','$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Da ta{"TicketID"}&ArticleID=$Data{"Art\ icleID"}', 0 ], [ 'UserCustomerID', 'CustomerID', 'customers_id', 0, 1, 'var', '', 0 ], # [ 'UserCustomerIDs', 'CustomerIDs', 'customers_ids', 1, 0, 'var', '', 0 ], # [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], # [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ], # default selections # Selections => { # UserSalutation => { # 'Mr.' => 'Mr.', # 'Mrs.' => 'Mrs.', # }, # }, }; # This is the auth. module againt the otrs db $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table'} = 'customers'; $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'customers_email_address'; $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'customers_password'; $Self->{'Customer::AuthModule::DB::DSN'} = "DBI:mysql:database=my_ext_db;host=localhost"; $Self->{'Customer::AuthModule::DB::User'} = "some_user"; $Self->{'Customer::AuthModule::DB::Password'} = "some_password";