Take a look at the manual: Chapter 13 - Modifiyng ticket priorities http://doc.otrs.org/2.2/en/html/c1758.html ----- Original Message ----- From: Brett Wells To: otrs@otrs.org Sent: Thursday, November 29, 2007 12:16 AM Subject: [otrs] How to add New priority options I've been searching for a couple of days for a way to add new priorities beyond the 5 defaults that are present in the system. I've added a 6th in my mysql database but the option doesn't appear in any of the drop down lists when creating or modifying a ticket. Please let me know what I need to do to get it working. -- Thanks, Brett Wells IT, Systems, Network, Software Administrator _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/