Hello All,

When generating a stat using the Average Ticket Time option under Dynamic Objects for a few queues, the time results are always returned as „0“ zero.

It doesn’t matter which of the available 9 calculations available are used, all produce 0.

Other reports (ticket count, etc) are working ok, I only see the problem with the calculations using time.

Is there a config item in sysconfig i’ve overlooked to activate that?

I use OTRS 2.4.4 on Ubuntu 8.04.3 LTS using MySQL 5.0.51.

Many thanks in advance for any useful Tipps.

Thanks

Mike James