Just a few brief tips.

a) Don’t post anonymously.

b) Read the manual. An e-mail HAS to be within a ticket. Maybe you can disable the automatic response on the RAW queue, and send one when the ticket (not e-mail) is being moved.

Though I still don’t think that you get the idea of the queues and the states, “Active call” is more a ticket state than a queue type.

Best of luck.

Met vriendelijke groet,

Niels L.M. van Adrichem
ITCall - Your Partner in Telecom and Contact Center Services!

Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: NvanAdrichem@ITCall.NL Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Otrs User
Sent: zondag 6 december 2009 13:37
To: otrs@otrs.org
Subject: Re: [otrs] Raw queue ticket generation stopping

Hi,

Someone can help me on this !!!!.

Thanks

On Fri, Dec 4, 2009 at 7:28 PM, Otrs User <otrs.user0509@gmail.com> wrote:

Hi All

I have just installed OTRS 2.4.5 on windows machine and did basic configuration.

A ticket is generated automatically when new mail is received in RAW .Can I stop this and create a ticket only when when moved to a specifc queue (Eg Queue which i created Active calls)

Thanks