15 May
2007
15 May
'07
12:58 p.m.
Hi Sven, Sven Wilhelm schrieb:
Hi,
is it anyway possible to pipe tickets from one otrs system into another having two different kind of numbering schemas?
use case: a support team has to send requests to an external support team also working with otrs. I like to manage this requests the same way as requests from customers.
I just can report that my mail-interaction out of our otrs with sales@otrs.com worked. We us vorgang# they us ticket# We both have differenct system-ids
regards
sven
Bye, Alex