6 Sep
2011
6 Sep
'11
7:48 a.m.
On 03-09-2011 18:28, Raul Orav wrote:
My vision is that e-shops order confirmation e-mail is sent to OTRS with correct x-otrs header information(client contacts, etc). But same email is sent to client without ticket hook or x-OTRS headers. Now If client answers to his e-Mail then OTRS doesnt regocnise it.
Make OTRS send a confirmation mail to the client instead of your web shop. You can do it with event based notifications or auto replies.
What do you think? What is good solution? Something simple.
That's pretty simple :-) -- Lars