29 Dec
2009
29 Dec
'09
5:22 a.m.
Hi, Please help me add 2 more fields like 1. Manhours 2. Shift in the ticket reply screen (screen where agent replies to a ticket). I am aware that we can use FreeText for that. But how? regards, amit The INTERNET now has a personality. YOURS! See your Yahoo! Homepage. http://in.yahoo.com/