Hi, you managed your customer to authenticate with your DB (chapter 9.3 of Admin-Manual). After authentication, your customer must be known within OTRS (chapter 9.2), what is currently not true in your installation. This is complained with "Panic! No User data". So, you have to adapt 9.2. to your DB. Bye, Alex teebot@gsmserver.com schrieb:
Would you be so king to help me This is very important. I can not decide whether to use or not OTRS in my support branch this is extreamly important to make OTRS customer be able to authoraze from my database
thx
Vladimir Doisan пишет:
It is, but it will require you to write a custom module IIRC. Take a look at the Chapter 9 "Using External Backends" in the OTRS Admin manual.
First of all, i have tryed to add to my Config.pm strings like this
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table'} = 'tbl_users'; $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'user_login'; $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'user_password'; $Self->{'Customer::AuthModule::DB::DSN'} = "DBI:mysql:database=MyDBase;host=my_host"; $Self->{'Customer::AuthModule::DB::User'} = "some_user"; $Self->{'Customer::AuthModule::DB::Password'} = "some_password";
My user table has follwing structure
describe tbl_users; +-----------------+----------------------------------------------------------------------------------+------+-----+---------------+-------+
| Field | Type | Null | Key | Default | Extra | +-----------------+----------------------------------------------------------------------------------+------+-----+---------------+-------+
| user_id | varchar(100) | | PRI | | | | user_sex | varchar(10) | YES | | NULL | | | user_login | varchar(100) | YES | MUL | NULL | | | user_password | varchar(100) | YES | | NULL | | | user_email | varchar(100) | YES | | NULL | | | user_first_name | varchar(100) | YES | | NULL | | | user_last_name | varchar(100) | YES | | NULL | | | user_address1 | varchar(100) | YES | | NULL | | | user_address2 | varchar(100) | YES | | NULL | | | user_city | varchar(100) | YES | | NULL | | | user_state | varchar(100) | YES | | NULL | | | user_country | varchar(100) | YES | | NULL | | | user_phone | varchar(100) | YES | | NULL | | | user_zip | varchar(10) | YES | | NULL | | | user_fax | varchar(100) | YES | | NULL | | | active | char(1) | YES | | NULL | | | manually | char(1) | YES | | NULL | | | user_company | varchar(200) | YES | | NULL | | | serial_clip | varchar(9) | YES | | NULL | | | serial_item | char(2) | YES | | NULL | | | site | enum('gsmserver.com','gsmserver.com.ua','gsmserver.es','gsmserver.ru','dealers') | | PRI | gsmserver.com | | | referer | text | YES | | NULL | | | icq | varchar(100) | YES | | NULL | | | msn | varchar(100) | YES | | NULL | | | aim | varchar(100) | YES | | NULL | | | yahoo | varchar(100) | YES | | NULL | | | skype | varchar(100) | YES | | NULL | | | from | varchar(250) | YES | | NULL | | | disc_card | varchar(250) | YES | | NULL | | | activation_date | varchar(10) | YES | | NULL | | | tax_id | varchar(100) | YES | | NULL | | +-----------------+----------------------------------------------------------------------------------+------+-----+---------------+-------+
31 rows in set (0.00 sec)
Loginig into customer fails becouse "Panic! No User data". Log file contains login OK record.
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