Re: [otrs] Customer User Backend and LDAP

23 Feb 2004

      Hi Mikhail,

On Sat, Feb 21, 2004 at 01:08:47AM +0200, Mikhail Kravchuk wrote:
...
I use for storage of Customer Users LDAP (openldap).
Records in LDAP are stored in the coding utf-8.
When the user having entered the a login and the password is included into
system, it sees a line:
Welcome "givenname" "sn" (e-mail address)
"givenname" and "sn" are in the coding utf-8, though
$Self->{DefaultLanguage} = 'ru';
$Self->{DefaultCharset} = 'cp1251';
I.e. "givenname" and "sn" it is not dependent from DefaultCharset have the
coding utf-8.
How to make, what "givenname" and "sn" at a conclusion to the screen changed
the coding on DefaultCharset?
There are two ways.

a) use utf-8 as default charset for your system ($Self->{DefaultCharset} = 'utf-8';

b) Update Kernel/System/CustomerUser/LDAP.pm from CVS and see 
   http://doc.otrs.org/cvs/en/html/customer-user-backend.html#AEN775 

   There are SourceCharset and DestCharset with the current cvs 
   Kernel/System/CustomerUser/LDAP.pm module.

   $Self->{CustomerUser} = {
       Name => 'LDAP Backend',
       Module => 'Kernel::System::CustomerUser::LDAP',
       Params => {
           # ldap host
           Host => 'bay.csuhayward.edu',
           [...]
           # if your frontend is e. g. iso-8859-1 and the charset of your 
           # ldap server is utf-8, use this options (if not, ignore it)
           SourceCharset => 'utf-8',
           DestCharset => 'iso-8859-1',
           [...]
       },
       # customer uniq id
       CustomerKey => 'uid',
    [...]
...
Regards,
Mikhail Kravchuk
Entri ltd.
Martin Edenhofer

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