Fw: [otrs] Notify new owner of ticket?

To elaborate more... The options in Preference I see are: Move notification, ticket lock timeout notification, follow up notification, new ticket notification. I want an agent to be notified when I assign them as the owner of a ticket. I have found OTRS to be very intuitive and have tweaked Sysconfig to make it robust as I want, however I cant seem to figure out this very simple problem.. ----- Original Message ----- From: "Terry Dobbs" To: "User questions and discussions about OTRS.org" Sent: Thursday, November 02, 2006 11:08 AM Subject: Re: [otrs] Notify new owner of ticket?

I have read it many times, I can access that screen and change how the notification looks, but how do I actually assign that notification to be used?

----- Original Message ----- From: "Nils Breunese (Lemonbit)" To: "User questions and discussions about OTRS.org" Sent: Thursday, November 02, 2006 9:00 AM Subject: Re: [otrs] Notify new owner of ticket?

...

Terry Dobbs wrote:

...

I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under "Admin" if I click "Notifications" I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue?

Anyone have any idea?

Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o)

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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