Rui Castro schrieb:
I’d like to force the agents to fill in the Customer information (customer use rand customer ID) when they lock or, at least, when they close tickets. This is because we identify customers by a Contract Number (that I’d like to use as customerID), so I need to know the contract number for each ticket in order to find out the amount of work and time we spend per contract.
Is there any way to force this action?
Hello Rui, would SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewClose -> TicketFreeTime with a content of "2" help ? Please report back your solution. Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de