Hello All, This problem has persisted and we have not been able to find a solution. We are using OTRS version 2.3.4 Our internal users login at customer.pl and are able to authenicate against Active Directory. The problem is that there are several new users that were added to the Active Directory after the initial sync to OTRS. These users can login successfully and I can find them if I search Customer Users. But for some reason, I don't see the newly added users in the customer-user list when I click "Customer User <-> Groups" so that I can add them to a group. We've tried running the sync-ldap2db.plscript, but it did not help. How can I get these new people to appear on the list? Does anybody know why these users are missing and how to correct it? Please let me know if any more information is needed. Thanks in advance. -Brian Klapchar