Dear users,

 I am using 3.1.4 version of OTRS in windows server 2003I want to root emails/tickets coming from with a specific

'To Address' to corresponding queue and  whenever an email answer need to be send  to customer then it need to use

configured sender address.

I followed below steps :

0.From Core::sendMail i configured abc@yahoo.com as mail account using smtp.

1.Created two Post Master Mail Accounts (like abc@yahoo.com and pqr@yahoo.com)

2.Created two Queues (like abc, pqr)

3.Created two Email Addresses (like abc@yahoo.com and pqr@yahoo.com)

4.Selected 'system address' for abc queue as abc@yahoo.com and for pqr queue as pqr@yahoo.com

> when i send a mail to abc@yahoo.com then it is stored in 'abc' queue and when a reply send by agent then it is delivered to

specific customer with from as abc@yahoo.com.

> when i send a mail to pqr@yahoo.com it is stored in 'pqr' queue but unable to send reply to customer  with from as pqr@yahoo.com

(when 'pqr' queue's system address is pqr@yahoo.com)

i am getting below exception: Can't use from 'pqr@yahoo.com': 553From address not verified

>but when i changed 'pqr' queue's system address as abc@yahoo.com then  i am able to send reply.