[otrs] email notification on ticket move to another queue

Hello, I can't seem to get the notification to work when I move a ticket from one queue to another. I get notifications when new ticket added to queue but not for move. Preferences are set to allow notification when this happens. What am I doing wrong? Best regards, Jim ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------