I’ll try it.
I was playing setting it up to 2 minutes, but the cron job gets executed
every 35 minutes.
Thanks.
De: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche
Enviado el: martes, 13 de octubre de 2009 18:47
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Timeout
Hi,
Have you tried the locking feature?
You can define per queue lock time limits so if an agent locks a ticket for
himself, It will automatically unlock after the limit time defined occurs, with
the option of notifying the agent of the event
Check http://doc.otrs.org/2.4/en/html/x1667.html
Greetings,
Leonardo Certuche
2009/10/13 Adrián Fernández Leiro <aleiro@inveravante.com>
Hi everybody:
Is there any way to have notified an agent if it doesn’t answer a
ticket for too many time?
Thanks.
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