Richard, here is a copy of the pertinent section of my Config.pm file.  I have set up the LDAP auth params directly in that file instead of through the GUI interface.
 
 
#Customer LDAP Auth Backend Settings
    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host'} = '10.222.129.234';
    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=dbtamerica,dc=local';
    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap,ou=users,ou=houston manufacturing pa,ou=dbt america,dc=dbtamerica,dc=local';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPW'} = 'password';
 
#Customer User
#(customer user database backend and settings)
    $Self-> {CustomerUser} = {
        Name=> 'Database',
        Module=> 'Kernel::System::CustomerUser::DB',
        Params=> {Table => 'customer_user',
    },
 
#customer uniq id
    CustomerKey => 'login',
    CustomerID => 'customer_id',
    CustomerValid => 'valid_id',
    CustomerUserListFields => ['first_name', 'last_name', 'email'],
    CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['email'],
    CustomerUserNameFields => ['salutation', 'first_name', 'last_name'],
    Map => [
        ['UserSalutation', 'Salutation', 'salutation', 1, 0, 'var'],
        ['UserFirstname', 'Firstname', 'first_name', 1, 1, 'var'],
        ['UserLastname', 'Lastname', 'last_name', 1, 1, 'var'],
        ['UserLogin', 'Login', 'login', 1, 1, 'var'],
        ['UserPassword', 'Password', 'pw', 0, 1, 'var'],
        ['UserEmail', 'Email', 'email', 0, 1, 'var'],
        ['UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var'],
        ['UserComment', 'Comment', 'comments', 1, 0, 'var'],
        ['ValidID', 'Valid', 'valid_id', 0, 1, 'int'],
      ],
    };
 
#Customer User 1
#customer user ldap backend and settings
    $Self->{CustomerUser1} = {
Name => 'LDAP Backend',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            Host => '10.222.129.234',
            BaseDN => 'dc=dbtamerica,dc=local',
            SSCOPE => 'sub',
            UserDN => 'cn=otrs ldap,ou=users,ou=houston manufacturing pa,ou=dbt america,dc=dbtamerica,dc=local',
            UserPw => 'password',
            AlwaysFilter => '',
            SourceCharset => 'utf-8',
            DestCharset => 'iso-8859-1',
        },
#customer uniq id
    CustomerKey => 'sAMAccountName',
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
        ['UserFirstname', 'Firstname', 'givenname', 1, 1, 'var'],
        ['UserLastname', 'Lastname', 'sn', 1, 1, 'var'],
        ['UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var'],
        ['UserEmail', 'Email', 'mail', 1, 1, 'var'],
        ['UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var'],
        ['UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var'],
      ],
    };
 
 
 
 
There was another follow-up email to this thread from Tobias Lutticke, his suggestion may work as well and may be easier.  I have not tried his way, but will do so on my test system when I get a chance.  Hope this helps you.
 
-Tim

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of richard.bosch@bbraun.com
Sent: Monday, January 08, 2007 10:44 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Panic no user data


i have done the changes via the sysconfig but now the changes are not in the comfig.pm
where can i find them?

the changes i made in the sysconfig are

Customer::AuthModule::LDAP::Host: = the FQDN of the ldap server
Customer::AuthModule::LDAP::BaseDN:  = the base DN
Customer::AuthModule::LDAP::UID: = uid
Customer::AuthModule::LDAP::UserAttr:  = UID
Customer::AuthModule::LDAP::AlwaysFilter: = (objectClass=*)

Customer::AuthModule::LDAP::Params:  
  1. async = 0
  2. port = 389
  3. timeout = 120
  4. version = 3

i hope this helps.

Regards
Richard Bosch






"Miller, Tim" <Tim.Miller@dbtamerica.com>
        Sent by: otrs-bounces@otrs.org

       
       
        08-01-2007 16:05
Please respond to
"User questions and discussions about OTRS.org" <otrs@otrs.org>
To
"User questions and discussions about OTRS.org" <otrs@otrs.org>
cc
Subject
RE: [otrs] Panic no user data





Please post you Config.pm file so we can have a look.  I was having this same error trying to authenticate to a Windows AD via LDAP, and got it working last week.
 
-Tim

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of richard.bosch@bbraun.com
Sent: Monday, January 08, 2007 7:00 AM
To: otrs@otrs.org
Subject: [otrs] Panic no user data


Hello,

i finaly got the LDAP authentication working with Lotus Notes but now when i login to customer.pl i get the error Panic! No UserData!!! and my log says
CustomerUser: ****** authentification ok (REMOTE_ADDR: *.*.*.*).

does anyone know how i can solve it?

Regards
Richard Bosch

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