12 Aug
2002
12 Aug
'02
3:42 p.m.
OK, if we are flying on that plane, here is another one that would come quite handy: doing things on multiple tickets at once, like changing their queue, assigning a customer or putting an owner ? On Monday 12 Aug 2002 13:57, Martin Edenhofer shaped the electrons to say:
Hi Michael,
On Fri, Aug 09, 2002 at 04:27:52PM +0100, Michael Bielicki wrote:
another question. Quite often customers screw up the subject line and we have to sort in their message to a particular ticket number. How do we do that ?
Thank you for your nice ideas. It will also be in the next beta. It's easy to add this feature.
cheers
Michael
Martin