Hello,<div><br></div><div>I&#39;ve been trying to figure out how to integrate our company ldap with OTRS 2.4.7 . Here is what I did so far that did not give me any results:</div><div>0) Installed Net::LDAP Module</div><div>
1) From Admin -&gt; SysConfig</div><div>2) Search for LDAP</div><div>3) Frontend::Customer::Auth</div><div>4) Edited the Following:</div><div><ul><li>Customer::AuthModule::LDAP::Host (instead of default I added our ldap server)</li>
<li>Customer::AuthModule::LDAP::BaseDN (entered o=.....,o......)</li><li>Customer::AuthModule::LDAP::UID (left the default as UID)</li><li>Customer::AuthModule::LDAP::GroupDN (instead of the default I entered our cn, ,our ou=staff, our o&#39;s....)</li>
<li>Customer::AuthModule::LDAP::AccessAttr (left is as memberUid)</li></ul>5) Created a test user in our ldap, and made sure that It was created (ldap searches from servers returned just fine)</div><div>6) Restarted the Apache server.</div>
<div>7) Tried to login with my testuser in <a href="https://otrshost/otrs/customer.pl">https://otrshost/otrs/customer.pl</a></div><div><br></div><div>and the login failed. Tried to get the password, but otrs informed me no such user...</div>
<div><br></div><div>What else needs to be done for ldap integration? Do I need to go back to /opt/otrs/Kernel/Config.pm and add things or do the Web GUI method is enough?</div><div><br></div><div>Here is what I am using</div>
<div><br></div><div>Solaris 10 X86</div><div>Perl 5.10</div><div>Apache2 with SSL</div><div>OTRS 2.4.7</div><div>check.Modules returns ok</div><div><br></div><div><br></div><div><br></div><div><br>-- <br>Deniz Rende<br>E-mail: <a href="mailto:deniz.rende@gmail.com">deniz.rende@gmail.com</a><br>
Phone: +1 (224) 789-UNIX (8649)<br>Mobile: +1 (816) 213-2139<br>Web: <a href="http://www.deniz-rende.com/blog">http://www.deniz-rende.com/blog</a><br><br>
</div>