On Mon, Nov 23, 2009 at 8:38 PM, Sarper SARIDAL <sarper.saridal@gmail.com> wrote:

Could you please try using the code below and remove any section regarding with ldap.

define your ad hostname like contoso.com (yourcompanyname.suffix)

create a user under users like otrsadmin (yourotrsadminaccount)

It should fix your issues.

Do not associate the backend with active directory use database instead.

# --- Customer ---

      $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
      $Self->{'Customer::AuthModule::LDAP::Host'} = 'yourcompanyname.suffix';
      $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=yourcompanyname,dc=suffix';

      $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
      $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=yourotrsadminaccount,cn=users,dc=yourcompanyname,dc=suffix';
      $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'passwordoftheotrsadminuser';

      $Self->{CustomerUser} = {

        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
        Host => yourcompanyname.suffix,
        BaseDN => 'dc=yourcompanyname,dc=suffix',
        SSCOPE => 'sub',
        UserDN =>'cn=yourotrsadminaccount,cn=users,dc=yourcompanyname,dc=suffix',
        UserPw => 'passwordoftheotrsadminuser',
      },
      CustomerKey => 'sAMAccountName',
      CustomerID => 'physicalDeliveryOfficeName',
      CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],

      CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
      CustomerUserSearchPrefix => '',
      CustomerUserSearchSuffix => '*',
      CustomerUserSearchListLimit => 250,
      CustomerUserPostMasterSearchFields => ['mail'],
      CustomerUserNameFields => ['givenname', 'sn'],
      Map => [

        [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
        [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
        [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
        [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
        [ 'UserCustomerID', 'CustomerID', 'physicalDeliveryOfficeName', 0, 1, 'var' ],

        [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
     ],
};

On Mon, Nov 23, 2009 at 3:57 PM, Ashish Gangani <ashish.gangani@vyomlabs.com> wrote:

Hi Team,

I Have problem with Microsoft ADS LDAP Auth. The customer Auth giving me the following error

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Nov 23 19:11:26 2009

Message: Need CustomerID!!!

Traceback (6147):
   Module: Kernel::Output::HTML::Layout::CustomerError (v1.176.2.2) Line: 4120
   Module: Kernel::Modules::CustomerTicketOverView::Run (v1.50) Line: 77
   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852

   Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48

the Kernel\Config.pm file is like this :-

# ADS LDAP Server Auth Config
# AGENT AUTH CONFIG
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '192.168.0.6';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
# FOR Search in LDAP
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=Administrator,CN=Users,DC=example,DC=com';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
# CUSTOMER AUTH CONFIG
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.0.6';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=Administrator,CN=Users,DC=example,DC=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';

# CustomerUser1
# (customer user ldap backend and settings)
$Self->{CustomerUser1} = {
Module => 'Kernel::System::CustomerUser::LDAP',
    Params => {
        Host => '192.168.0.6',   # ldap host
        BaseDN => 'dc=example,dc=com', # ldap base dn
        SSCOPE => 'sub',         # search scope (one|sub)
        # The following is valid but would only be necessary if the
        # anonymous user does NOT have permission to read from the LDAP tree
        UserDN => 'CN=Administrator,CN=Users,DC=example,DC=com',
        UserPw => 'PASSWORD',
        AlwaysFilter => '',
        SourceCharset => 'utf-8',
        DestCharset => 'iso-8859-1',
  },
  # customer uniq id
CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => [ 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
CustomerUserExcludePrimaryCustomerID => 0,
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
        [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
        [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
        [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
        [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
        [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
        [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
        #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
        #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
      ],
};

And also my agent has some problem with LDAP Auth

it is giving the Error Like this :-

Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.

  Please Help me to solve me this problem.

--
Thanks and Regards,
Ashish Gangani,

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