I'm running SuSE 8.1. I installed OTRS when I installed SuSE, but I never configured it. I recently installed beta 8 from rpm using YaST. I use Apache to host other web sites, so to avoid changing the Apache user from wwwrun I ran the SetPermissions script. I also configured the otrs user account in MySQL and initialized the databases by hand. When I go to do the first login as root, I get a 500 Server Error. The Apache log file shows: Jan 5 22:00:54 2003] index.pl: DBI->connect(database=OpenTRS;host=localhost;:OpenTRS) failed: Access denied for user: 'otrs@localhost' (Using password: YES) at /opt/OpenTRS//Kernel/System/DB.pm line 61 [Sun Jan 5 22:00:54 2003] index.pl: (in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS//Kernel/System/DB.pm line 78, <TEMPLATEIN> line 131. [Sun Jan 5 22:00:57 2003] [error] [client 127.0.0.1] File does not exist: /srv/www/htdocs/favicon.ico [Sun Jan 5 22:01:10 2003] index.pl: Subroutine GenericModules redefined at /opt/OpenTRS/bin/cgi-bin/index.pl line 228, <TEMPLATEIN> line 131. [Sun Jan 5 22:01:10 2003] index.pl: DBI->connect(database=OpenTRS;host=localhost;:OpenTRS) failed: Access denied for user: 'otrs@localhost' (Using password: YES) at /opt/OpenTRS//Kernel/System/DB.pm line 61 [Sun Jan 5 22:01:10 2003] index.pl: (in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS//Kernel/System/DB.pm line 78, <TEMPLATEIN> line 262. [Sun Jan 5 22:01:20 2003] index.pl: Subroutine GenericModules redefined at /opt/OpenTRS/bin/cgi-bin/index.pl line 228, <TEMPLATEIN> line 262. [Sun Jan 5 22:01:20 2003] index.pl: DBI->connect(database=OpenTRS;host=localhost;:OpenTRS) failed: Access denied for user: 'otrs@localhost' (Using password: YES) at /opt/OpenTRS//Kernel/System/DB.pm line 61 [Sun Jan 5 22:01:20 2003] null: (in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS//Kernel/System/DB.pm line 78, <TEMPLATEIN> line 262. [Sun Jan 5 22:01:20 2003] [error] PerlRun: `Can't call method "prepare" on an undefined value at /opt/OpenTRS//Kernel/System/DB.pm line 139, <TEMPLATEIN> line 262. (in cleanup) Can't call method "disconnect" on an undefined value at /opt/OpenTRS//Kernel/System/DB.pm line 78, <TEMPLATEIN> line 262. ' Any help in pinpointing this problem would be appreciated. I'm not a programmer (though I can compile and install apps from sources OK), so this level of debugging is a challenge! TIA, Mark -- ___________________________________________________________________ A Message From... L. Mark Stone http://www.lmstone.com