Confirm your comet, this strange behavior only occurs with only a service, other tickets will not have change.
I will more thoroughly review everything and if I find something I comment here.
Thanks for the help

Julio Cesar Angulo Quiroz

Telf.: 997066155

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Michiel Beijen
Enviado el: Jueves, 28 de Octubre de 2010 01:49 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Option Forward missing

Hi Julio,

Please note that not all articles can be forwarded.

Can you please check this?

--
Mike

On Thu, Oct 28, 2010 at 7:26 PM, DM_Julio Angulo <dm_jangulo@equifax.com.pe> wrote:

Good morning, I have installed the version of OTRS 2.4.7 with ITSM 2.1.1 on windows XP platform, the problem faced by agents is that the option has gone forward. this is normal or when updating something loss?.

OTRS 2.4.7 – ITSM 2.0.3

OTRS 2.4.7 – ITSM 2.1.1

should report this as a bug or is change the way of work?

thanks

Julio Cesar Angulo Quiroz

Telf.: 997066155

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