Dear Leonardo,
On 07.07.2011, at 22:36, Leonardo Certuche wrote:
Trying to understand why, we found several cache files at /opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes were reflected. Is this deletion wrong? How can we purge cache without having to go to ssh and delete file
If you do not use the API but change data on database level directly, the caches are of course not updated.
A solution for you might be the perl script $OTRS_HOME/bin/DeleteCache.pl which could be executed after DB changes.