Thanks Jens, seems like I am almost there. I can send mail through my POP account, but not able to check automatically, using the Cron Jobs?? I have to use: rt:/opt/otrs # ./bin/PostMasterPOP3.pl Message 1/1 (lightlv\rt@mail.lightgroup.com) Connection to mail.lightgroup.com closed. rt:/opt/otrs # ls .Xauthority .procmailrc COPYING README bin .dmrc .procmailrc.dist CREDITS README.database doc .fetchmailrc .viminfo INSTALL README.webserver scripts .fetchmailrc.dist .xsession-errors INSTALL.RedHat RELEASE var .mailfilter ARCHIVE INSTALL.SuSE TODO .mailfilter.dist CHANGES Kernel UPGRADING rt:/opt/otrs # cd bin rt:/opt/otrs/bin # ./Cron.sh start Nocronjobs in /ver/cron found! * Check the $HOME (/etc/passwd) of the OTRS user. It must be in the root dir of your OTRS system (e.g. /opt/orts). I still get the responce that there are not any Cron Jobs found. I also tried starting OTRS: rt:/etc/sysconfig # rcotrs status Checking for httpd2: running Checking for service MySQL: running Checking database connect... (It looks Ok!). Checking /opt/otrs/bin/PostMaster.pl ... (activ) done. Checking otrs spool dir... done. And everything seems to be ok? So I decided to see what everything in the bin folder looks like: rt:/opt/otrs/bin # ls -oh total 244K -rwxrwxr-x 1 wwwrun 2.2K Jul 30 19:24 CheckDB.pl -rwxrwxr-x 1 wwwrun 3.8K Jul 30 19:24 CheckSum.pl -rwxrwxr-x 1 wwwrun 2.4K Jul 30 19:24 CleanUp.pl -rwxrwxr-x 1 wwwrun 3.3K Aug 21 17:03 Cron.sh -rwxrwxr-x 1 wwwrun 2.5K Jul 30 19:24 Cron4Win32.pl -rwxrwxr-x 1 wwwrun 1.7K Jul 30 19:24 CryptPassword.pl -rwx------ 1 otrs 4.2K Jul 30 19:24 DeleteSessionIDs.pl -rwxrwxr-x 1 wwwrun 6.3K Jul 30 19:24 GenericAgent.pl -rwxrwxr-x 1 wwwrun 7.4K Jul 30 19:24 PendingJobs.pl -rwxrwxrwx 1 wwwrun 3.9K Jul 30 19:24 PostMaster.pl -rwxrwxr-x 1 wwwrun 1.6K Jul 30 19:24 PostMasterClient.pl -rwxrwxr-x 1 wwwrun 4.5K Jul 30 19:24 PostMasterDaemon.pl -rwxrwxr-x 1 wwwrun 7.9K Jul 30 19:24 PostMasterPOP3.pl -rwxrwxr-x 1 wwwrun 2.0K Jul 30 19:24 RebuildTicketIndex.pl -rwxrwxr-x 1 wwwrun 4.4K Jul 30 19:24 SetPermissions.sh -rwxrwxr-x 1 wwwrun 8.1K Jul 30 19:24 StatsExportToOPM.pl -rwxrwxr-x 1 wwwrun 2.4K Jul 30 19:24 UnitTest.pl -rwx------ 1 otrs 5.0K Jul 30 19:24 UnlockTickets.pl -rwxrwxr-x 1 wwwrun 5.0K Aug 20 13:35 WebWatcher.pl -rwxrwxr-x 1 wwwrun 3.6K Jul 30 19:24 XMLMaster.pl drwxrwxr-x 3 wwwrun 4.0K Aug 20 13:33 cgi-bin drwxrwxr-x 2 wwwrun 4.0K Aug 20 13:33 fcgi-bin -rwxrwxr-x 1 wwwrun 13K Jul 30 19:24 mkStats.pl -rwxrwxr-x 1 wwwrun 22K Jul 30 19:24 opm.pl drwxrwxr-x 3 wwwrun 4.0K Aug 21 15:32 otrs-2.2.2 -rwxrwxr-x 1 wwwrun 8.2K Jul 30 19:24 otrs.CreateNewTranslationFile -rwxrwxr-x 1 wwwrun 2.1K Jul 30 19:24 otrs.RebuildConfig.pl -rwxrwxr-x 1 wwwrun 2.2K Jul 30 19:24 otrs.addGroup -rwxrwxr-x 1 wwwrun 3.0K Jul 30 19:24 otrs.addQueue -rwxrwxr-x 1 wwwrun 1.4K Jul 30 19:24 otrs.addStdResponse2Queue -rwxrwxr-x 1 wwwrun 2.5K Jul 30 19:24 otrs.addUser -rwxrwxr-x 1 wwwrun 2.8K Jul 30 19:24 otrs.addUser2Group -rwxrwxr-x 1 wwwrun 2.8K Jul 30 19:24 otrs.checkModules -rwxrwxr-x 1 wwwrun 1.5K Jul 30 19:24 otrs.cleanup -rwx------ 1 otrs 2.6K Jul 30 19:24 otrs.getConfig -rwxrwxr-x 1 wwwrun 1.4K Jul 30 19:24 otrs.getGroupID -rwxrwxr-x 1 wwwrun 2.8K Jul 30 19:24 otrs.getTicketThread -rwxrwxr-x 1 wwwrun 1.4K Jul 30 19:24 otrs.getUserID -rwxrwxr-x 1 wwwrun 2.4K Jul 30 19:24 otrs.setPassword -rwxrwxr-x 1 wwwrun 6.1K Jul 30 19:24 xml2sql.pl rt:/opt/otrs/bin # And here I am again, still a bit confused to why the Cron Jobs are not running??? Any ideas????? ********************* Hi Christian, I run OTRS on SuSE 10.2 and I had the same issue. The problem is, that the OTRS-Service is not started. Check 'rcotrs status'. My problem was, that the service tried to start while entering Runlevel 3, but it was too fast so Apache2 was not up when it checked for it. The solution: In /etc/sysconfig/otrs: OTRS_HTTP_RUNNING=0 Cheers, Jens