Re: [otrs] close ticket without body

20 May 2007

      hello maurice (and others)
Now it works the POP3 stuff (i think so).
there now 2 problems open then i think i know all what i need to know.

a.) i dont think i need it but if anybody knows it the correct permissions 
for sendmail piping would be fine.

b.) is there a way or script out for convert tickets from RT to Otrs, or 
just over the sales team?
thanks
friendly regards

----- Original Message ----- 
From: "Maurice James Ny" 
To: "'User questions and discussions about OTRS.org'" 
Sent: Friday, May 18, 2007 2:20 PM
Subject: RE: [otrs] close ticket without body
...
I can get you the exact answer later on today. You have to change the
setting in cron. I will get the exact location to you after I refer to my
notes.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
sc2@gmx.at
Sent: Friday, May 18, 2007 3:06 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] close ticket without body
hi maurice and torsten + other users
first thanks for your usefull questions.
i try to rewrite my question so you maybe could understand the question.
when i try to check inbox via pop3 then (now) i only have this problems.
a.) when i setup the pop3 over der Webinterface, the Generic Agent is only
possible to check min. all 10 Minutes. is there a way to could setup all 5
minutes? over the database its not possible to edit cause of no primary 
key.
b.) when i try to use manually in crontab the option from otrs
(PostMasterPOP3.pl >>/dev/null).
then i get auth errors, only when i try to use it with the command line 
user
and server options it works.
but i will look again maybe i just dont understand the concept behind.
c.) when i try to pipe it over sendmail + PostMaster.pl i get permission
errors (EX_TEMPFAIL) anyone knows maybe the correct chmod , chown settings
for sendmail (works) (not so important)
thank you much
bye
richard
----- Original Message ----- 
From: "Maurice James Ny" 
To: "'User questions and discussions about OTRS.org'" 
Sent: Friday, May 18, 2007 2:58 AM
Subject: RE: [otrs] close ticket without body
...
It's best to have the script check the body for text. The more 
information
that you put into a trouble ticket, the more useful your system will
become.
I encourage my agents to fill in as much information as possible.
I'm sorry I don't fully understand question b
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
sc2@gmx.at
Sent: Thursday, May 17, 2007 8:40 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] close ticket without body
Thanks, i hope they will change it , often its need to be close a ticket
without a content (and type in a space)
b.) When i setup a pop3 Account, he does not check automatically for new
inboxes (via Interface) any idea why?
then i did too
try PosterMasterpop3.pl with -u -p and -s it work.
when i try it over crontab (without options) it doesnt works.
thx for all help
bye
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] close ticket without body

sc2＠gmx.at