Hello everybody. I'm back at OTRS, this time OTRS 3 on WinXP Pro. I will be exporting my existing customer db (MSSQL) and import it into mysql, but I have first to collect the correct data. One thing I noticed, is that many of our customers *do not* have any email address. This seems rather vital for OTRS, or am I wrong? Is it somehow possible to avoid email address field to be filled? I actually don't need to send emails back and forth to my customers, OTRS' main goal is to be used internally to schedule open duties. And also: I do have many customers which are not "human", they do not have first and last name, they only have "company name". Is it possible to have customers without "first/last name"? And another thing: the "login" seems also to be vital. Is it allowed to have spaces in that field? Like "Customer & Co."? Any suggestion will be appreciated, thanks! Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: flavio@piramide.ch