A number of basic ACLs is what we need most of the time. As I understand, simple ACL is just Perl dictionary of dictionaries (they are called "dictionaries" in Python, in Perl it is maybe Hash or smth like this, I don't remember).

For example, I need to limit choices of SLAs and Priorities by customer department or title (customer data is in LDAP), and it's gonna be a lot of similar and very simple ACLs.

On another hand, I would be completely satisfied if I could place those ACLs somewhere out of Config.pm (f.e. CustomConfig01.pm for ACLs, CustomConfig02.pm for backends and so on).

On Tue, Jan 26, 2010 at 12:26 PM, Shawn Beasley <shawn.beasley@otrs.com> wrote:
Hi Mihail,

On Jan 26, 2010, at 10:17 , Михаил Лукин wrote:

> There is a nice example of editing ACL via Sysconfig (Ticket -> Core::TicketACL)
> Is there an OTRS package or something else to allow Add/Edit new ACLs via web interface (Sysconfig)?

Unfortunately, not currently. It should be easy to implement a static number of basic configurable ACLs. Due to the complexity, it makes it harder to implement this in its full power.

///Shawn
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--
regards,
Mihail