Re: [otrs] Pulling CustomerIDs from a multi-valued LDAP attribute

Oops. ok, not string, SCALAR. On Sun, Feb 24, 2013 at 11:12 AM, Gerald Young wrote:

for ldap returning different values for the same attribute? out of the box, no. Ldap->search returns a string. http://search.cpan.org/~marschap/perl-ldap-0.53/lib/Net/LDAP.pod

relevant code in CustomerUser/LDAP.pm my %Users; for my $entry ( $Result->all_entries() ) {

my $CustomerString = ''; for my $Field (@attrs) {

my $FieldValue = $entry->get_value($Field); # <== http://search.cpan.org/~marschap/perl-ldap-0.53/lib/Net/LDAP/Entry.pod * $FieldValue = defined $FieldValue ? $FieldValue : '';

$CustomerString .= $Self->_ConvertFrom($FieldValue) . ' '; }

my $KeyValue = $entry->get_value( $Self->{CustomerKey} ); $KeyValue = defined $KeyValue ? $KeyValue : '';

$Users{ $Self->_ConvertFrom($KeyValue) } = $CustomerString; }

* $FieldValue will be the first value for the $Field attribute

changing my $FieldValue = $entry->get_value($Field); to my $FieldValue = $entry->get_value($Field, asref => 1);

makes it a reference to an array. to deref @{ $FieldValue };

to make it a CSV list: $FieldValue = join( ',', @{ $FieldValue } );

http://www.perlmonks.org/?node_id=30279

At least, that's what I'd consider doing. Haven't tried it. Your results may vary.

On Sun, Feb 24, 2013 at 9:40 AM, GARDAIS Ionel wrote:

...

Hi list,

According to the doc, CustomerIDs can be pulled from a LDAP customer backend if the declared attribute contains a list of customer ids separated by commas. (see http://doc.otrs.org/3.2/en/html/external-backends.html#multi-customer-ids-ld... )

We use an ActiveDirectory as user repository an plan to use the directReports/manager attributes. That is, for a manager, asking for the directReports attribute return a list of reporters.

Is it possible to set the LDAP attribute to an attribute that returns multiple values ? I guess if not, I should try to adapt Kernel/System/CustomerUser/LDAP.pm for that purpose by myself ?

Thanks for your feedback, Ionel

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