On 8/23/07, Jeff Shepherd <jeffs@tolisgroup.com> wrote:

Well, being that there has been no response I guess that the
GenericAgent can't do this.

Have you been able to find a way Gustavo?

-Jeff

Gustavo Azambuja wrote:
> how???
> in the generic agent it is not possible to be defined whichever days
> will have to happen without answer before closing ticket
>
>
> On 7/13/07, *Maurice James Ny* <maurice.james@verizon.net
> <mailto: maurice.james@verizon.net>> wrote:
>
>     The generic agent can do this
>
>     -----Original Message-----
>     From: otrs-bounces@otrs.org <mailto:otrs-bounces@otrs.org>
>     [mailto:otrs-bounces@otrs.org <mailto:otrs-bounces@otrs.org >] On
>     Behalf Of Jeff
>     Shepherd
>     Sent: Thursday, July 12, 2007 10:03 PM
>     To: User questions and discussions about OTRS.org
>     Subject: Re: [otrs] Auto Close old tickets
>
>     I've actually been curious about this feature/ability in the past.
>     Is this possible with OTRS?  I've been doing it manually for the past
>     six months.
>
>     -Jeff
>
>
>     On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:
>
>     > Hi, we have lot of much tickets in state open, i want close all
>     > tickets without response of my clients in last week.
>     > With Generic Agent i dont do this, this is correct?
>     > How i do this?
>     >
>     >
>     >
>     > --
>     > Saludos,
>     > Gustavo Azambuja
>     > Linux User: 275813
>     > http://gazambuja.ideas3.com
>     >
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> --
> Saludos,
> Gustavo Azambuja
> Linux User: 275813
> http://gazambuja.ideas3.com
>
> -----------------------------
> Este mensaje no contiene virus, porque ha sido creado con Linux,
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> This message doesn't contain viruses, because it has been created with
> Linux, using auditable Free Software.
> http://es.wikipedia.org/wiki/Linux_No_Virus_Mail
> -----------------------------
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