Hello all, I have several customers with the same ID, to let them view each other ticket, but becouse all ticket are in one queue they have the same permissions for them. So one customer can close other's tickets. The question is: is it possible to let customer close only theirs own tickets? PS: I suppose it is ACL task. And other question: is it possible to restrict customers from creating tickets in particular queue but let them note and close it? Thanks in advance! -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender.