As i said you can select the queues in the admin interface. You can
also turn off these settings in the agent preferences so that agent
can't change them.
(or you can hack GetSubscribedUserIDsByQueueID function in
Kernel/System/Ticket.pm)
2007/8/20, david raistrick
On Sat, 18 Aug 2007, Nils Breunese (Lemonbit) wrote:
But is the queue selected? Notifications are only sent for selected queues.
This did the trick. Emails are now sent to agents for new tickets.
I was hoping there was a way to /force/ this to happen, instead of requiring each agent to select this manually....any ideas (short of using a script to keep these selected in the "personal_queues" table..)?
thanks!
..david
--- david raistrick http://www.netmeister.org/news/learn2quote.html drais@icantclick.org http://www.expita.com/nomime.html
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