You can pretty easy create a query like:

SELECT

t.create_by,

u.first_name,

u.last_name,

Sum(t.time_unit)

FROM

time_accounting AS t

Left Join system_user AS u ON t.create_by = u.id WHERE

year(t.create_time) =  '2006'

GROUP BY

t.create_by

It will give you userid, firtstname, lastname, total work-units In 2006

Regards,

Peter

Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Donald Musser
Verzonden: dinsdag 20 maart 2007 22:50
Aan: otrs@otrs.org
Onderwerp: [otrs] Can I create stats for time units?

Hello everyone,

I've had a bit of exposure to OTRS, as my company has been using it as our ticketing system for months now. We recently made the decision to start recording work units, and I wanted to know if anyone knew of a way to incorporate work units into the STATS objects. More specifically, I wanted to get the work units (by minutes or hours) for a particular ticket queue within a given time period. Any suggestions?

~Myles