Yes, this section has done the magic at our installation.
But I don't actually know where the web based settings are saved.
Kind regards
Falko Zurell
Head of Application Management
I-D Media AG
Ohlauer Strasse 43
D-10999 Berlin
fon: +49 (0)30 - 2 59 47 - 357
fax: +49 (0)30 - 2 59 47 - 111
mobile: +49 (0)160 - 3 62 52 77
web: http://www.idmedia.com
mail: falko.zurell@idmedia.com
----- Original Message -----
From: otrs-bounces
Sent: 25.05.2006 11:26
To: "User questions and discussions about OTRS.org"
Subject: RE: [otrs] LDAP & Active Directory
You mean this section Falko?
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} =3D {
# DB -> LDAP
Firstname =3D> 'givenName',
Lastname =3D> 'sn',
Email =3D> 'mail',
};
I do have this (EXACTLY entered like this) in the Config.pm file. Am I =
missing anything else??
The other query I have is about where the actual data is stored relating =
to the LDAP settings. I changed most of the entries through the web =
based sysconfig, and they have been saved, but they DON'T appear in the =
config.pm file.
Does anyone know in which file they reside???
=20
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of =
falko.zurell@idmedia.com
Sent: 25 May 2006 09:44
To: User questions and discussions about OTRS.org
Subject: AW: [otrs] LDAP & Active Directory
Hi Gary,
Do you need excessiv data from the AD? We also have our customers =
authenticate against an AD but didn't had to import one customer in the =
Mysql DB. This is done automatically by OTRS if needed when a Customer =
log in first.
There is a special parameter in the Config.pm which provides this =
functionality:
$Self->{"UserSyncLDAPMap"} =3D ...
Make sure this is set to your values and not commented out.
Kind regards
Falko Zurell
Head of Application Management
I-D Media AG
Ohlauer Strasse 43
D-10999 Berlin
fon: +49 (0)30 - 2 59 47 - 357
fax: +49 (0)30 - 2 59 47 - 111
mobile: +49 (0)160 - 3 62 52 77
web: http://www.idmedia.com
mail: falko.zurell@idmedia.com
----- Original Message -----
From: otrs-bounces
Sent: 25.05.2006 09:55
To:
Subject: [otrs] LDAP & Active Directory
Hi,
Ok so I have OTRS installed on a suse Linux box and it all works fine, =
I've even got users authenticating against a Windows Active Directory =
...
Now the problem is, as I understand it even though you can authenticate =
against an LDAP server, you STILL need the users in the local MySql DB =
(right or wrong?) ... This isn't ideal, but also isn't the end of the =
world but my problem then is how do I do a mass import of users (read:
CUSTOMERS not ADMINS!) into the DB?
I see there is one particular script that MAY help me (sync-ldap2db.pl) =
but there is no documentation on this so can anyone help me out at all =
as I am pulling my hair out right now!!!
Any help at all would be greatly appreciated
Gary
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