Hi Afshar,
 
Thanks! That was the problem. Now i can start OTRS, but with installer.pl on step 2 (creating the database) i got this error:

Software error:

install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ C:/site/otrs/bin/cgi-bin/../../Kernel/cpan-lib C:/site/otrs/bin/cgi-bin/../.. C:/Perl/site/lib C:/Perl/lib . C:/site/otrs/bin/cgi-bin/../.. C:/site/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 24) line 3.
Perhaps the DBD::mysql perl module hasn't been fully installed,
or perhaps the capitalisation of 'mysql' isn't right.
Available drivers: CSV, DBM, ExampleP, File, Gofer, ODBC, Oracle, Proxy, SQLite, Sponge.
 at C:/site/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 218
For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.
 
any idea?
 
thanks a lot
 
Greetz,
Sander
 
Date: Tue, 31 Mar 2009 09:14:30 +0430
From: afshar.mohebbi@gmail.com
To: otrs@otrs.org
Subject: Re: [otrs] Configure IIS for OTRSþ

Hi Sander,

Did you granted needed permissions for your folders? One of the possible reasons for "The specified CGI application..." error is insufficient file access rights, for example when IIS has no write access on "\var\log" folder. TEMPORAIRLY grant full access for user EVERONE and see if error disapears or not. It is recomended to put your OTRS source in WWWROOT folder because there is some predefined access rights.
OTRS log files are stored in "\var\log" (must be introduced in config.pm) and maybe helpfull.

Regards,
Afshar Mohebbi

2009/3/30 sander vink <vink_sander@hotmail.com>
C:\windows\system32\logfile\httperr:
-------------------------------------
#Software: Microsoft HTTP API 1.0
#Version: 1.0
#Date: 2009-03-23 14:26:03
#Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri sc-status s-siteid s-reason s-queuename
2009-03-23 14:26:03 127.0.0.1 1120 127.0.0.1 80 - - - - - Timer_ConnectionIdle -
#Software: Microsoft HTTP API 1.0
#Version: 1.0
#Date: 2009-03-30 08:01:43
#Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri sc-status s-siteid s-reason s-queuename
2009-03-30 08:01:43 127.0.0.1 1824 127.0.0.1 80 - - - - - Timer_ConnectionIdle -
2009-03-30 10:05:45 127.0.0.1 2176 127.0.0.1 80 - - - - - Timer_ConnectionIdle -
#Software: Microsoft HTTP API 1.0
#Version: 1.0
#Date: 2009-03-30 11:01:38
#Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri sc-status s-siteid s-reason s-queuename
2009-03-30 11:01:38 127.0.0.1 1032 127.0.0.1 80 - - - - - Timer_ConnectionIdle -
2009-03-30 11:15:08 127.0.0.1 1069 127.0.0.1 80 - - - - - Ti mer_ConnectionIdle -
2009-03-30 11:15:41 127.0.0.1 1075 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname -
2009-03-30 11:15:43 127.0.0.1 1076 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname -
2009-03-30 11:15:47 127.0.0.1 1077 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname -
2009-03-30 11:15:49 127.0.0.1 1078 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname -
2009-03-30 11:16:20 127.0.0.1 1084 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname -
2009-03-30 11:16:25 127.0.0.1 1085 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname -
2009-03-30 11:16:34 127.0.0.1 1086 127.0.0.1 80 HTTP/1.1 GET /otrs 400 - Hostname -
2009-03-30 11:21:57 127.0.0.1 1091 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname -
2009-03-30 11:22:02 127.0.0.1 1092 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostn ame -
2009-03-30 11:22:04 127.0.0.1 1093 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.p l 400 - Hostname -
2009-03-30 11:22:14 127.0.0.1 1094 127.0.0.1 80 HTTP/1.1 GET / 400 - Hostname -
-----------------------------------------------------------------------------
 
website log:
-------------------------------------------------------------------------------
#Software: Microsoft Internet Information Services 6.0
#Version: 1.0
#Date: 2009-03-30 11:17:43
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status
2009-03-30 11:17:43 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0
2009-03-30 11:19:28 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET +CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0
2009-03-30 11:21:13 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0
#Software: Microsoft Internet Information Services 6.0
#Version: 1.0
#Date: 2009-03-30 11:22: 52
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status
2009-03-30 11:22:52 127.0.0.1 GET /index.html - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 404 0 2
2009-03-30 11:22:57 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0
#Software: Microsoft Internet Inf ormation Services 6.0
#Version: 1.0
#Date: 2009-03-30 11:26:13
#Fields: date time s-sitename s-computername s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs-version cs(User-Agent) cs(Cookie) cs(Referer) cs-host sc-status sc-substatus sc-win32-status sc-bytes cs-bytes time-taken
2009-03-30 11:26:13 W3SVC898508605 PER-TEST-01 127.0.0.1 GET /otrs/installer .pl - 80 - 127.0.0.1 HTTP/1.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) - http://localhost/otrs/ localhost 502 2 0 407 335 218
-------------------------------------------------------------------
 
gr Sander
Date: Mon, 30 Mar 2009 13:03:40 +0200

From: frans.stekelenburg@netdialog.eu
To: otrs@otrs.org
Subject: Re: [otrs] Configure IIS for OTRSþ

What does the OTRS error log file say?
 
gr,
Frans
 
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sander vink
Sent: maandag 30 maart 2009 12:30
To: otrs@otrs.org
Subject: Re: [otrs] Configure IIS for OTRSþ
 
Hi Frans,
 
I installed active perl, I have followed these steps: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=282
 
But now I got a CGI ERROR:
The specified CGI application misbehaved by not returning a complete set of HTTP headers
 
I have enable al perl extensions. Any idea?
 
Thanks in advance!
 
gr,
Sander
 

Date: Mon, 30 Mar 2009 11:44:05 +0200
From: frans.stekelenburg@netdialog.eu
To: otrs@otrs.org
Subject: Re: [otrs] Configure IIS for OTRSþ

Hello Sander,
 
Our friend Afshar posted a message last Saturday, that may hold some interesting information for you as well
I am not sure about your Farsi, but I  am sure you can work well with the englih version J :
 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi
Sent: zaterdag 28 maart 2009 10:36
Subject: [otrs] Installing OTRS on Windows Vista manual - English version

 

Dear friends,

Weeks ago I put an manual about Installing OTRS 2.3.x on MS Windows Vista, IIS 7.0 and MS SQL Server 2008 in my blog in Persian (Farsi). Now I provided an English version and put it in my blog too.

Persian (Farsi) version: http://afsharm.blogspot.com/2009/02/otrs.html
English Version: http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html

Regards,
Afshar Mohebbi

 
 
gr,
Frans
 
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sander vink
Sent: maandag 30 maart 2009 11:08
To: otrs@otrs.org
Subject: [otrs] Configure IIS for OTRSþ
 
Hi OTRS.org

My question is, how to configure iis on windows server 2003?
I have a Windows Server 2003. I installed IIS, Mysql, PHP.
Some serveral website running on that server. So i can't make any mistake.
 
I would like to implement otrs on a existing website in a new folder. sample: www.website.com/otrs
So how to configure iis?

Thanks for your reply!

With kind regards,

Sander Vink
The Netherland

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listin fo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/