Hi there..
 
Been using OTRS for a short while - absolutely fantastic ;-)
 
I have a slight problem.  When i click on any of the "compose answer (email)" options that i have setup, for certain users, the header and footer appear in German although I have the defaults set to english.  I though this may be something to do with my customer accounts, but have checked that the users are set to use the english language.
 
Any ideas?