How do you enable the use of the built-in notifications such as "en::Agent::Move"? I'd like to use it to notify agents when tickets are moved into their queues but can't figure out how. I can and have created a notification event to do this, but I feel like I'm just missing something since there is already a built-in notification for that. TIA -Matt ________________________________ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies.