during a phone ticket (inbound) you have the choice to set the present ticket as "New Master Ticket", then if I remeber there's a Shawn video on youtube but I've lost the link
On Fri, Mar 5, 2010 at 3:18 PM, Leonardo Certuche <leonardo.certuche@itcon-ltda.com> wrote:---------------------------------------------------------------------Hi there,
We have OTRS 2.4.5 with ITSM 1.3.2 and just installed http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to take advantage of its features (announced at http://otrs.org/2.4/features/)
I installed the package, reload the web interface and even restarted the OTRS service but I still don't see the master or slave options when linking a ticket (I only see parent and child options)
I'm assuming this options are shown at /otrs/index.pl?Action=AgentLinkObject&SourceObject=Ticket is that right? Is there something else I should do in order have this feature working?
Thanks,
Leonardo Certuche
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