Re: [otrs] Reply to ticket - no email option

Hi, you must assign responses to queues in your admin area. Looks like you don't have the default reply in this queue. 2006/12/28, Mike Hayward :

Hi,

I have an OTRS system now fully working, but when I zoom to a new ticket, the only options are to close the ticket or "Contact Customer (phone)", the "Compose answer (email)" option has no clickable "reply" hyperlink underneath.

Any ideas where to fix this issue? Thanks

Best regards

Mike Hayward

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