Re: [otrs] ITSM Upgrade to 3.2.4 failing

20 May 2013


      Have you tried manually downloading and uploading the ITSM packages into
OTRS? Just incase it's something to do with downloading the packages
on-the-fly?

http://ftp.otrs.org/pub/otrs/itsm/bundle32/ITSM-3.2.4.opm


On 20 May 2013 18:34, Marty Hillman  wrote:
...
This is Ubuntu 12.04 LTS.  Just changed the full SetPermissions
commandline to the following:****
** **
/opt/otrs# bin/otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs
--web-user=www-data --otrs-group=otrs --web-group=www-data****
** **
Restarted the system and then went through the admin interface and
attempted an upgrade again.  I get the same error.****
** **
Ran the otrs.CheckModules.pm with the following results:****
** **
/opt/otrs# bin/otrs.CheckModules.pl****
o CGI..............................ok (v3.63)****
o Crypt::PasswdMD5.................ok (v1.3)****
o Crypt::SSLeay....................ok (v0.57)****
o CSS::Minifier....................ok (v0.01)****
o Date::Format.....................ok (v2.24)****
o Date::Pcalc......................ok (v1.2)****
o DBI..............................ok (v1.616)****
o DBD::mysql.......................ok (v4.020)****
o DBD::ODBC........................Not installed! (optional - Required
to connect to a MS-SQL database.)****
o DBD::Oracle......................Not installed! (optional - Required
to connect to a Oracle database.)****
o DBD::Pg..........................Not installed! (optional - Required
to connect to a PostgreSQL database.)****
o Digest::MD5......................ok (v2.51)****
o Digest::SHA::PurePerl............ok (v5.81)****
o Digest::SHA......................ok (v5.61)****
o Encode::HanExtra.................Not installed! (optional - Required
to handle mails with several Chinese character sets.)****
o Encode::Locale...................ok (v1.03)****
o GD...............................ok (v2.46)****
o GD::Text.......................ok (v0.86)****
o GD::Graph......................ok (v1.44)****
o IO::Scalar.......................ok (v2.110)****
o IO::Wrap.........................ok (v2.110)****
o JavaScript::Minifier.............ok (v1.05)****
o JSON.............................ok (v2.53)****
o JSON::PP.......................ok (v2.27200)****
o JSON::XS.......................ok (v2.32)****
o Locale::Codes....................ok (v3.24)****
o LWP::UserAgent...................ok (v6.04)****
o Mail::Internet...................ok (v2.12)****
o Mail::POP3Client.................ok (v1.2)****
o IO::Socket::SSL................ok (v1.53)****
o Mail::IMAPClient.................Not installed! (optional - Required
for IMAP TLS connections.)****
o IO::Socket::SSL................ok (v1.53)****
o MIME::Base64.....................ok (v3.13)****
o MIME::Tools......................ok (v5.503)****
o ModPerl::Util....................ok (v2.000005)****
o Apache::DBI....................ok (v1.11)****
o Apache2::Reload................ok (v0.12)****
o Net::DNS.........................ok (v0.66)****
o Net::POP3........................ok (v2.29)****
o Net::IMAP::Simple................ok (v1.2034)****
o IO::Socket::SSL................ok (v1.53)****
o Net::SMTP........................ok (v2.31)****
o Authen::SASL...................ok (v2.16)****
o Net::SMTP::SSL.................ok (v1.01)****
o Net::SMTP::TLS::ButMaintained..ok (v0.20)****
o Net::LDAP........................ok (v0.53)****
o Net::SSL.........................ok (v2.84)****
o PDF::API2........................ok (v2.019)****
o Compress::Zlib.................ok (v2.033)****
o Storable.........................ok (v2.27)****
o SOAP::Lite.......................ok (v0.715)****
o version........................ok (v0.9902)****
o Class::Inspector...............ok (v1.28)****
o Text::CSV........................ok (v1.21)****
o Text::CSV_PP...................ok (v1.29)****
o Text::CSV_XS...................ok (v0.85)****
o Time::HiRes......................ok (v1.9721_01)****
o XML::Parser......................ok (v2.41)****
o HTTP::Message....................ok (v6.06)****
o HTTP::Headers..................ok (v6.05)****
o URI..............................ok (v1.60)****
o URI::Escape....................ok (v3.31)****
o Scalar::Util.....................ok (v1.23)****
o YAML::XS.........................Not installed! (required - use "perl
-MCPAN -e shell;" - )****
** **
Ran “apt-get install libconfig-yaml-perl” to take care of the final
requirement.  I am not sure if this is a new requirement, but things were
running fine under 3.2.2.  Figured I would go ahead and run the following
while I am at it.****
** **
apt-get update****
apt-get upgrade****
apt-get dist-upgrade****
** **
Tried everything again and I still get the same error.****
** **
*From:* Steven Carr [mailto:sjcarr@gmail.com]
*Sent:* Monday, May 20, 2013 12:06 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] ITSM Upgrade to 3.2.4 failing****
** **
Have you tried running otrs.CheckModules.pl to see if there is anything
else missing?****
** **
On 20 May 2013 17:58, Marty Hillman  wrote:****
This is a bit odd.  It is not telling me specifically which error
occurred.  I have tried uninstalling the ITSM 3.2.2 packages, but that
seems to take me back to the list without any errors and does not appear to
complete the uninstall.  I finally got the error below when attempting to
run an upgrade.  Any thoughts?  I am guessing it is a permissions error
somewhere, but I ran “/opt/otrs/bin/SetPermissions.pl /opt/otrs” and it
appeared to function properly.  The ITSM upgrade fails through the browser
every time.****
****
Oops! An Error occurred.****Error Message: Package is not installed,
can't upgrade!****
. ****
You can Send a bugreport or go back to the previous pagehttp://otrsdev.equuscs.com/index.pl.
****
Error Details:****Error Details****
Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Mon May 20
11:53:17 2013 Message: Package is not installed, can't upgrade!
RemoteAddress: 172.18.3.20 RequestURI: /index.pl Traceback (11895):
Module: Kernel::System::Package::PackageUpgrade (OTRS 3.2.6) Line: 614
Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (OTRS 3.2.6)
Line: 1563 Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.2.6)
Line: 718 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.6)
Line: 863 Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module:
ModPerl::RegistryCooker::run (v1.99) Line: 204 Module:
ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module:
ModPerl::Registry::handler (v1.99) Line: 31****
****
****
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