Hi All ,

Getting this error when user is trying to access the “Ticket View” link in otrs :

ERROR: OTRS-CGI-20 Perl: 5.8.8 OS: linux Time: Tue May  4 16:03:49 2010

Message: No Config option found for 508018!

Traceback (25169):
   Module: Kernel::Output::HTML::LayoutTicket::TicketListShow (v1.48) Line: 928
   Module: Kernel::Modules::AgentTicketQueue::Run (v1.66) Line: 193
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

Using OTRS 2.4.2 , with AD integration , MySQL , charset utf8

Tried searching the otrs archives but not getting any desired results , any help will be appreciated.