[otrs] OTRS_TICKET_ID in Autoresponse

Hi, For some reason, this field is missing in the substitution. I have added it in Kernel/System/Ticket/SendAutoResponse.pm: $Param{Body} =~ s//$Param{TicketID}/gi; (after the OTRS_TICKET_NUMBER replace) this allows me to send the user Auto response that includes a direct link to the ticket: http://www.softlink.com/otrs/customer.pl?Action=CustomerZoom&TicketID=16 is this the right way of doing this? Regards, Moshe