I was just trying to dig up the same thing from my own config.Once you add all the telephone details into your LDAP config for each user you can use
UserPhone => [ 'telephoneNumber' ],
to get this information to display in each ticket for a customer.
Kind regards,
Rory Clerkin
On 26 September 2011 10:13, Phil Bieber
<philbieber@gmail.com> wrote:
Hi!
You can use the UserSyncMap Feature to achive just that, at least when you have the data in your LDAP.
In your otrs\Kernel\Config.pm, you have configured the LDAP connection. After That, just add the UserSyncMap, just like the following:
$Self->{"AuthSyncModule1"} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{"AuthSyncModule::LDAP::Host1"} = [ '192.168.1.10' ];
$Self->{"AuthSyncModule::LDAP::BaseDN1"} = "dc=example, dc=com";
$Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = 'user@example.com';
$Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'securepw';
$Self->{'AuthSyncModule::LDAP::UID1'} = "sAMAccountName";
$Self->{'AuthSyncModule::LDAP::Die1'} = 1;
$Self->{'AuthSyncModule::LDAP::AccessAttr1'} = "member";
$Self->{'AuthSyncModule::LDAP::UserAttr1'} = "DN";
# $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = [ 'users', ];
$Self->{'AuthSyncModule::LDAP::UserSyncMap1'} = {
UserFirstname => [ 'givenName', 'initials', ],
UserLastname => [ 'sn' ],
UserEmail => [ 'mail' ],
#UserSalutation => [ 'salutation' ],
UserTitle => [ 'title' ],
UserPhone => [ 'telephoneNumber' ],
UserFax => [ 'facsimileTelephoneNumber' ],
};
Just adapt it to your needs!
HTH
Cheers
Phil.
--
It might be just possible, by lying very still in a cellar somewhere,
to get through a day without committing a crime. But only just. And,
even then, you were probably guilty of loitering.
- Terry Pratchett: Feet of clay.
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