Hi I wrote once some some simple scripts, which showed how many (open) tickets are in a queue, how many in which state and so on... Also wrote a script for extracting customer name, ticket subject and sending it with sms_client for paging ticket owners using a generic agent. It should be easy to combine both in a simple add-on script for displaying the infos. Charles G Lambrecht/HOSPOPS/VET/UTIA wrote:
I would like to a present a view of a queue without logging in to OTRS.
For example, the current (open ticket) view of the PC Support Work queue available for browsing on the intranet.
Has anyone done this and how so?
I'm thinking a sql statement embedded in a page somewhere...
Regards, Charles ---------------------------------------------------------------------- Charles Lambrecht Manager - Computer Operations cgl@utk.edu (865) 974-5742 University of TN College of Veterinary Medicine "Knowledge, Compassion, Discovery" ----------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
.
-- Best regards Roberto Giana _____________________________________________________ https://www.giaroco.ch/ _____________________________________________________