Hi I'm having real problems trying to install OTRS I have a ubuntu server - I followed the instructions for a Debian install (www.writely.com/View.aspx?docid=drm3kmx_0cbr3x9) and so installed otrs2 mysql-server apache2 and a whole bunch of other stuff that was in the package manager's 'recommends' category. Then I went to http://MYSERVER/otrs/installer.pl and plugged in the defaults which all seemed to work. Except after the last page says it's installed and directs you to http://MYSERVER/otrs/index.pl However I get ********** ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri May 23 15:28:03 2008 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (1688): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 *********** I've tried going into mysql and manually dropping the otrs database and recreating it either manually in mysql or by using the "dpkg-reconfigure otrs2" command. I get a variation on the above error where it says using password: YES Aaarrgh I've tried everyhting I can think of - I've even stripped the passwords from the mysql root and otrs users and still get the same error. Where am I going wrong? D -- Douglas Walker Systems Administrator Jones Coulter Young Architects 321 Murray St, Perth WA, 6000